Dagenham & Redbridge Football Club are immensely proud of our support and are committed to working closely with our supporters to further all our footballing ambitions.
1. TICKET POLICY
Ticket information, including pricing, will be updated daily, and made available via the Box Office, our match day programme, official website at www.daggers.co.uk, e-mail, and local media. This information is also available a recorded message on a dedicated ticket hotline (this is not a premium rate number).
The Club continues to strive for wider access to matches by offering a range of ticket prices both in terms of match day tickets and season tickets.
A section of the ground is reserved for the exclusive sale of tickets to family groups.
Concessionary prices are available to junior supporters, senior citizens (over-65) and students.
The club does not sell seats that are impaired by a severely restricted view.
1.2 Away Matches
The allocation of ticket priority for away games will be announced when allocations are known.
In most circumstances priority will be provided to season ticket holders, followed by those who have enrolled within the Official Supporters' Club.
Decisions will be based on the opponents, the profile of the fixture and the allocation of tickets that is received. Information will be conveyed to supporters via a press release, the match magazine, a recorded message on a dedicated ticket hotline (this is not a premium rate number), club website and matchday announcements.
1.3 Cup Fixtures
Tickets for cup matches are priced dependent upon the opponents, the profile of the fixture and the competition. Ticket priority for home games will rest with season ticket holders.
1.4 Abandoned Matches
In the event that a match has to be abandoned for whatever reason the following club policy will apply:
If a League match is postponed prior to spectators being admitted to the ground, tickets for the original date will be valid for the rearranged game. Anyone unable to attend on the rearranged date can obtain a full refund from the Ticket Office from which they purchased their tickets, but all applications for refunds must be received by 12.00 noon the day prior to the rearranged date.
If a match is postponed after spectators have been admitted to the ground but before the match has kicked off, ticket holders and any spectators having entered the ground will be offered free admission to the re-arranged game.
If a league match kicks off but is abandoned before the commencement of the second half, spectators in attendance will be offered admission to the rearranged fixture for 50% of the admission price they paid to attend the original fixture.
If a cup match kicks off but is abandoned before the commencement of the second half, the club will endeavour to provide spectators in attendance with the opportunity to purchase tickets for the rearranged fixture at 50% of the admission price they paid to attend the original fixture. This will be subject to the agreement of the opposing team and fulfilling the requirements of the official bodies governing the competition.
2. AWAY SUPPORT
A maximum of 1200 tickets will be made available to the Visiting Supporters on a sale or return basis.
Admission prices for Visiting Supporters will be no higher that those prices charged to the Home Supporters in comparable accommodation. This policy extends to senior citizens and junior supporters.
The Club abides by the Football League Rules governing the allocation of tickets to visiting clubs.
3. DISABLED POLICY
Dagenham & Redbridge Football Club fully supports the principle of equal opportunities and opposes all forms of unlawful or unfair discrimination on the grounds of disability.
The Club recognises that not all of its facilities are fully accessible to disabled customers and confirms that it is committed to making the necessary reasonable adjustments described by the Disability Discrimination Act and its relevant codes of practice to ensure full compliance with the legislation.
3.1 Definition Of Disability
As a fundamental principle the Disability Discrimination Act states that disabled people should not be treated "less favourably, without justification" and "reasonable adjustments should be made to make goods, facilities and services accessible".
Dagenham & Redbridge Football Club aim to comply with both the provisions and spirit of the Act.
For the purposes of this policy only, the definition of a disabled supporter is:- "Any person who, because of their disability or impairment, is unable to use ordinary stand seating without contravening Health and Safety Regulations, Guidelines or Policy or where the club has provided a "reasonable adjustment" to enable that supporter to attend the venue. Any such person will be considered for use of the "designated areas" of the stadium in line with the procedures set out in this policy".
A "designated area" is any area (including specific seats around the stadium) that the club shall, in its sole discretion determine as being available for the disabled ticket price.
A person has a "disability" if he/she has a physical or mental impairment which has a substantial and long term adverse effect on his/her ability to carry out normal day-to-day activities.
Dagenham & Redbridge Football Club reserves the right to request "proof of a disability" before issuing any concession.
Such proof shall include:-
- Receipt of the middle or higher rate of the Disability Living Allowance (mobility or care component)
- Receipt of either the Severe Disablement Allowance or Attendance Allowance. A personal letter from your GP.
- Receipt of an Orange/Blue badge will not be considered sufficient proof of disability.
3.2 Facilities For Supporters Using Wheelchairs
The club has the following positions for wheelchair supporters and, if required, a personal assistant:-
- 10 spaces in front of the Barking College Stand.
- 12 spaces in the Traditional Builders Stand
- 4 disabled toilets - within the stadium. All toilets are fitted with radar locks.
It is the club policy that one helper with any disabled person using a wheelchair receives their admission to the ground free of charge. The wheelchair-bound fan is required to pay the normal wheelchair admission price for that particular game. Season tickets will be available for both the wheelchair supporter and their personal assistant.
In conjunction with the proof of disability (as previously mentioned) this concession will only be available to those people who meet the eligibility criteria described below:-
Wheelchair using applicants must be largely confined to a wheelchair, or not capable of walking a distance further than that required to reasonably and safely access any other part of the stadium.
Wheelchair using applicants should ideally, also be accompanied by a person who is capable of supporting the disabled person's needs in the event of an emergency. For this reason the club strongly recommend that a person is sixteen years of age or over and not be infirm.
7 car parking spaces are allocated to disabled spectators.
3.3 Facilities For Supporters With Ambulatory Disabilities
The club recognise that there are considerable numbers of people in the community who use wheelchairs mainly for outdoor mobility purposes but are not necessarily confined to their wheelchair. There are also many people suffering severe walking difficulties who may wish to watch a match.
For the purposes of this policy and the administration of the concessionary ticketing policy both categories of people will be termed ' ambulatory disabled supporters' and those supporters with ambulatory disabilities of a severe nature will qualify for the concessionary treatment and have access to seating nearest the entrances/exits.
Eligibility to these areas will be dependent on providing proof of disability as described previously or will be decided on individual merit.
3.4 Facilities For Supporters With Infirmities
Supporters with physically restricting medical conditions can sometimes have difficulty in reaching seats in some parts of the stadium.
The club are conscious that some elderly people suffering from an infirmity may have difficulty climbing large numbers of steps. Should their infirmity be so severe, they may be entitled to the concession offered for ambulatory disabled supporters.
3.5 Facilities For Supporters With Learning Difficulties
Supporters with learning difficulties can normally be accommodated in any part of the stadium in normal seating. However if for whatever reason any such supporter feels that ordinary seating would be unsuitable for them, they will be entitled to sit in the disabled concessionary areas and receive the appropriate concession. Tickets should be arranged in advance through the clubs ticket office.
3.6 Disabled Other
Match day catering for disabled people is provided in the kiosks located near to the wheelchair areas. The club stewards have been instructed to assist people getting refreshments if required.
Any future redevelopment of the stadium will always be planned, taking into account the needs and requirements of the disabled. The club will liaise with its disabled supporters to ensure their views are taken into account.
A useful website for disabled supporters to find out about facilities at grounds around the country can be found on the NADS website - www.nads.org.uk.
4. CONSULTATION AND INFORMATION
The Club consults supporters on a regular basis through fan forums and meetings with the Chairman of the Dagenham & Redbridge Supporters Club.
The Club publicises its position on major policy issues through the match-day programme, website and regular e-mails to its customer database.
It will also provide press releases to the local media on all key issues affecting the club.
The Club has and continues to develop ways to consult with shareholders, sponsors, the local authority and other interested parties.
The Club gives the earliest possible notice of any changes to its ticketing policy and the reasons for the changes.
The Club undertakes research on the design and number of new strips.
The Club is presently operating a scheme of replacing home and away playing kits alternately at the commencement of each season.
The Club will aim to provide swing tickets attached to replica strip stating its season issue. Details of the next intended change of kits are available from the club shop.
The Club carries out its obligations under Football League Regulations to prevent price fixing in relation to the sale of the replica strip.
The Club offers refunds on merchandise in accordance with its legal obligations.
6. COMMUNITY TRUST
The club is committed to playing a full and active role within the local community.
6.1 D&RFC Community Affairs
The aim of Community Affairs is to encourage and develop partnerships at all levels regardless of age, ability, ethnicity, or gender. To work with all members of the community including, business and commerce and charitable and voluntary organisations. To develop and assist groups in improving opportunities for young people to participate in sport. Community Affairs is a partner, a resource, a neighbour and a teammate in the community.
6.2 Community Programme
Aims and objectives of the scheme are as follows:
- To encourage more people (especially children) to play football.
- To encourage more people (especially children) to watch football.
- To promote closer links between Professional Football Clubs and the Community.
- To encourage more people to become interested and support their local football club.
- To maximise community facilities and their community usage at football clubs.
- Where appropriate, club projects are encouraged to provide temporary and/or gainful employment and training for unemployed people.
7. STAFF CONDUCT ANTI-DISCRIMINATION POLICY
Dagenham & Redbridge Football Club is committed to confront and eliminate discrimination whether by reason of sex, sexual orientation, race, nationality, ethnic origin, colour, religion or disability.
Dagenham & Redbridge Football Club is an equal opportunities employer. We are committed to equal opportunity within our own organisation and to encouraging similar commitment from every organisation or individual acting within the game.
Equality of opportunity at Dagenham & Redbridge Football Club means that in none of our activities will we discriminate against, or in any way treat less favourably, any person on grounds of sex, sexual orientation, race, nationality, ethnic origin, colour, religion or disability.
- The advertisement of jobs.
- The selection of candidates for employment or promotion
- Job location or working environment
- Pay and employment terms and conditions
- Internal training and development activities
- External education activities and awards
- Football development activities
- Selection for representative teams
- Appointments to honorary positions
Dagenham & Redbridge Football Club will not tolerate sexual or racially based harassment or other discriminatory behaviour, whether physical or verbal, and will work to ensure that such behaviour is met with appropriate disciplinary action in whatever context it occurs.
Dagenham & Redbridge Football Club supports The Football League and The Football Association in its commitment to develop a programme of on going training and awareness-raising events and activities in order to promote the eradication of discrimination.
8. CUSTOMER SERVICE
The Club will acknowledge contact from a customer within five working days.
However every endeavour will be made to address any concern raised by a supporter at the initial point of contact.
The Club will respond by telephone, email, fax or letter depending on the most appropriate means. If a customer requests a written response, one will be provided.
If a customer is not satisfied after having complained to the Club, and having given the Club sufficient time to respond, their complaint should be referred to the Football League (The Football League Charter can be found at www.football-league.co.uk. If the customer is still not satisfied after having consulted the FL, the complaint should be forwarded to the Independent Football Ombudsman. The IFO’s postal address is The Independent Football Ombudsman, Suite 49, 57 Great George Street, Leeds LS1 3AJ.
DAGENHAM & REDBRIDGE FOOTBALL CLUB OPENLY WELCOME COMMENTS ON THIS POLICY AND WOULD ENCOURAGE ANY PERSON TO CONTACT THE CLUB WITH THEIR COMMENTS OR QUERIES
DAGENHAM & REDBRIDGE FOOTBALL CLUB - CONTACT LIST
Steve Thompson - 020 8592 1549 ext 20
Mark Southgate - 020 8592 1549 ext 29
Ticket Office Manager
Charlie Fraser - 020 8592 7194 ext 21 - firstname.lastname@example.org
Tony Payne - email@example.com